How Our Process Works
A simple, structured approach to caring for your home while you’re away.
We start with a brief consultation and property assessment to understand your home and your travel plans. From there, we create a customized service plan and provide consistent, in-person visits with clear, photo-documented updates—so you always know your home’s condition.
🏡Ongoing Home Watch Visits
Structured, in-person visits performed on a consistent schedule to verify your home’s condition and keep you informed while you’re away.
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Interior Home Check
A Structured 6-Step Interior Inspection — Performed Every Visit
Arrive → Secure → Stabilize → Inspect → Verify → Re-Secure
Each visit includes a structured review of your home’s interior, focused on identifying visible issues early.
- Security system status at entry and exit
- Doors and windows for proper closure, damage, or water intrusion
- HVAC operation and appropriate interior temperature
- Ceilings, walls, and floors for visible changes or concerns
- Plumbing and appliances checked for signs of leaks or moisture
- Electrical systems checked for visible issues or interruptions
- Interior lighting and monitoring devices
- Unusual odors, sounds, or alarm conditions
- Evidence of pest activity
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Exterior Home Check
A Structured 6-Step Exterior Inspection — Performed Every Visit
Arrive → Observe → Walk → Inspect → Verify → Re-Secure
We also perform a thorough exterior check to monitor your property’s condition and surroundings.
- Overall property condition upon arrival
- Driveway, walkways, and entry areas for safety concerns
- Roofline and gutters from ground level
- Siding, trim, and exterior surfaces for visible damage or deterioration
- Exterior doors and windows for security and signs of intrusion
- Drainage, grading, and standing water concerns
- Exterior lighting and visible electrical components
- Decks, patios, railings, gates, fencing, and other hardscape areas
- Evidence of pest or wildlife activity
🏡 Departure & Return Home Services
Your home should be ready when you arrive and properly secured when you leave. Our structured transition visits ensure your property is prepared, protected, and maintained for the next phase of occupancy.
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Before You Arrive — Return-Ready Service
We prepare your home so you can walk in and feel immediately comfortable.
- Adjust the thermostat to your preferred comfort setting
- Open interior spaces for fresh air circulation as appropriate
- Restore water service and check for visible issues
- Start hot water and confirm key systems are operating
- Activate refrigerator and ice maker (if requested)
- Turn on lighting and prepare interior spaces
- Place delivered packages or requested items inside the home
- Coordinate with your preferred service providers if needed
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After You Leave — Departure Service
We transition your home from occupied to professionally monitored status.
- Set thermostat to appropriate away settings
- Adjust water heater and shut off water (if requested)
- Confirm doors, windows, and access points are secured
- Activate security system and verify operation
- Turn off unnecessary lighting and appliances
- Remove perishable items and trash (if requested)
- Check that garage doors and gates are properly closed
- Ensure exterior areas are orderly and secure
🔑 Keyholder & Emergency Response
When you’re away, having a trusted local professional with secure access to your home matters. As your keyholder, we provide prompt access, rapid on-site response, and clear communication when it’s needed most.
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Emergency Access
When unexpected situations occur, we provide prompt, professional access to your home for you or your authorized service providers.
- Meet and provide access to trusted service professionals
- Respond to alarm events or urgent access needs (weekly 8-5pm)
- Assist in situations requiring immediate on-site presence
- Check your home’s condition following an event
- Secure the property once the issue is addressed
- Deliver detailed updates and photo documentation
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Local Keyholder Service
Your keys are securely managed, with controlled access and clear documentation.
- Secure storage of keys and access devices
- Documented key use and return procedures
- Authorized access only with your approval
- Coordination with alarm and monitoring companies
- Prompt availability for scheduled visits during business hours (8:00 AM–5:00 PM), with after-hours support when urgent needs arise.
- A single, trusted point of contact for your home
🛎️ On-Demand Concierge Services
In addition to scheduled visits, we provide personalized support tailored to your needs. Our on-demand services give you a trusted local resource to handle the details while you’re away.
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On-Demand Support
When something needs attention at your home, we step in and handle it for you.
- Coordinate and provide access for service providers
- Meet vendors and oversee work at your home
- Handle deliveries or time-sensitive requests
- Perform post-service checks and confirmations
- Keep you informed with clear updates
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Vehicle Exercise & Care
Vehicles that sit unused can develop battery and mechanical issues. We help keep them ready when you return.
- Start and run vehicles to normal operating temperature
- Exercise brakes and move the vehicle as appropriate
- Check for fluid leaks or visible concerns
- Maintain proper tire positioning and inflation (visual)
- Verify battery health through regular operation
- Confirm secure garage or parking conditions
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Storm-Specific Checks
After significant weather events, we check your home to identify any visible issues that may need attention.
- Inspect exterior areas for visible storm damage
- Check for signs of water intrusion or drainage issues
- Look for debris, fallen branches, or safety concerns
- Review roofline and gutters from ground level
- Provide prompt photo-documented updates